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AI and CRM: Will Customer Management Get Easier?

In AIby Daniel NewmanLeave a Comment

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.

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The Ins and Outs of Digital Experience Management

In Digital Transformationby Daniel NewmanLeave a Comment

A week ago, I ordered a product online using Walmart’s web-to-store functionality. The web site indicated there were only five of these products left in inventory—so rather than rushing to a store that carried it, I figured I’d click “buy” and pick it up at my earliest convenience. It seems like a great service, right? Except, when I went to …

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Top 6 AI and Automation Trends for 2019

In AIby Daniel NewmanLeave a Comment

If your company hasn’t yet created a plan for AI and automation throughout your enterprise, you have some work to do. Experts believe AI will add nearly $16 trillion to the global economy by 2030, and 20 percent of companies surveyed are already planning to incorporate AI throughout their companies next year. Now is the time to take a look at …

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6 Digital Transformation Mistakes to Avoid

In Digital Transformationby Daniel NewmanLeave a Comment

If you’ve been following my work in recent years, you know I’m a big believer in digital transformation. The companies that fail to adapt and evolve to meet the needs of today’s digital consumers and marketplace are quickly falling to the wayside. I’ve said it before and I’ll say it again, digital transformation is no longer an option—it’s a necessity. …

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Top Digital Transformation Trends in Education for 2019

In Digital Transformationby Daniel NewmanLeave a Comment

Let’s face it: the education sector—especially K-12 public school systems—aren’t usually the earliest adopters of new technology. Despite the fact that they’re equipping our children for the future, they don’t always move the fastest to get there. For that reason, digital transformation trends in education move a bit slower than some other industries. Still, that doesn’t mean they aren’t happening. …