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How AI is Making Sentiment Analysis Easy

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There is so much more information in the form of unstructured data that could help companies better understand their customers. A Look at how sentiment analysis powered by AI could help companies deliver better customer experience and more.

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AI and CRM: Will Customer Management Get Easier?

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If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.

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Top 6 AI and Automation Trends for 2019

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If your company hasn’t yet created a plan for AI and automation throughout your enterprise, you have some work to do. Experts believe AI will add nearly $16 trillion to the global economy by 2030, and 20 percent of companies surveyed are already planning to incorporate AI throughout their companies next year. Now is the time to take a look at …

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Is AI Overhyped? Getting Real about the True Power of Technology

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For the last few years we’ve done nothing but talk about the power of AI and how it’s going to transform every industry in some way. Granted we are already seeing changes in our lives both in the workplace and at home, with Alexa managing our playlists and Nest monitoring our backyard security detail. But is AI overhyped? Sure, it’s …

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Betting on e-Commerce and Social Media: Will the Snapchat and Amazon Partnership Pay Off?

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If you haven’t already spent enough money by clicking Facebook and Instagram ads specifically tailored to your individual shopping habits, watch out. This week, Snapchat and Amazon announced a partnership that brings augmented reality (AR) to the forefront of the social media shopping experience. Oh, and it makes it even easier to spend money in the process. As part of …

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Interview with a Chatbot: The Future of AI and HR

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It’s a somewhat ironic tail: in the midst of digital transformation, artificial intelligence (AI) is in position to take over many functions of people services—the business of human resources. For some, this isn’t surprising. After all, many companies have been automating their job application processes for quite a while. But as the sophistication of AI continues to ramp up, AI …

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AI Deployment Challenges: 5 Tips to Help Overcome the Hurdles

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Everyone is talking about the power of AI and it’s slowly invading our lives—emphasis on slowly. While you might have a few AI assistants and connected devices in your house, the business world hasn’t fully jumped on board yet with AI. Sure, the forward-thinking companies have and those are the headline we are seeing, but I’m talking about full adoption …