In this episode of Future of Work Talk and the Futurum Tech Webcast, host Shelly Kramer is joined by Shameem Smillie, the Director of Global Contact Center Solutions at Mitel for a conversation around connection, personalized customer experiences, and what ‘meaningful connections’ mean in a digital world, what the future of work looks like in post-pandemic times — and some practical ways businesses can think about strengthening their communication skills.
The Next Levels of Digital Transformation are Customer-Centric
By enriching the communication capabilities of Microsoft Dynamics 365 with tyntec connectors, businesses can create a seamless customer experience. Here’s how.
Amazon Invests Big In People Amidst The Pandemic-Why This Is Good For Its Brand
Amazon has made large hiring and upskilling investments throughout the global pandemic. This has led to more than 100,000 jobs. Why these investments are good for the future of Amazon and its overall brand affinity.
Top 10 Digital Transformation Trends for 2021
What will the biggest tech and digital transformation trends be for 2021? In this piece we highlight 10 of the biggest trends that will impact the way we work, live and communicate in the coming year.
How Automation, AI And Analytics Are Driving Martech Amidst Market Challenges
There has been a lot of talk about the importance of the marketing stack in providing personalization and automation that will improve and enhance customer experience. Here are some insights on how Martech is enabling enterprises to overcome market challenges.
Customer Data Platforms: Why They’ll Make a Difference in Your Business
If there’s one thing we can all agree on in the age of digital transformation, it’s this: there is so much data available about our customers.
Google is Making Mobile-First Indexing the Standard
Google announced last month that mobile-first indexing will be the new standard by September of this year. What does this mean for you?
Where Does Audio Fit In The Future Of Marketing?
There’a a lot of talk about audio marketing, but will it ever actually take off? Let’s take a look at what a few experts have to say.
How Blockchain is Changing Digital Marketing
Blockchain is changing digital marketing, driving transparency and digital control back to users. Let’s explore the trend and what it means to marketers.
The Ins and Outs of Digital Experience Management
A week ago, I ordered a product online using Walmart’s web-to-store functionality. The web site indicated there were only five of these products left in inventory—so rather than rushing to a store that carried it, I figured I’d click “buy” and pick it up at my earliest convenience. It seems like a great service, right? Except, when I went to …