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How to Build Your Agency’s New Business Machine Without Over-Hiring or Over-Automating

In HR Tech by Dan EnglanderLeave a Comment

When it comes to sales, marketing agencies are at least 20 years behind the most cutting-edge industries. According to a Hubspot survey, 44 percent of agencies don’t use a CRM, 42 percent haven’t defined their ideal client, and 90 percent describe referrals and word of mouth as their new business machine. It’s understandable. Historically, agencies were helmed by creatives. In …

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Want Better Customer Experience? Combine CRM And Customer Feedback

In Technology by Daniel NewmanLeave a Comment

If you are not focused on receiving and using customer feedback, you are missing out on an amazing growth tool. Gathering feedback throughout the entire customer journey is of great importance to the buyer life cycle, marketing campaigns and the entire customer experience. Integrating your CRM and customer feedback could be the secret to your success. According to a recent …