Twilio just released its State of Customer Engagement Report for 2021. Here are the trends that CMOs need to pay attention to.
4 Key Customer Experience Metrics Brands Should Be Tracking
As we continue to deal with the pandemic, companies have to continue to deliver great customer experience. This starts by utilizing data and tools that eliminate friction and keep customers satisfied and connected to brands. Here are 4 metrics brands should keep their eyes on.
4 Actionable Customer Experience Statistics For 2020
Exploring 4 key data points that CX and Business executives can leverage in driving their 2020 strategies.
3 Key Considerations For Managing Customer Experience During COVID-19
There is a delicate balance between focusing on the current challenges of COVID-19 and the important marketing that companies will need to do to sustain as the pandemic is abated. Let’s explore key considerations for getting back to business.
Customer Education: How Smart Technology Companies Lock-In Value
The best technology companies know that customer education is a key to creating business value. See how they lock-in loyalty through smart training tactics.
3 Keys to Driving Customer Experience into Your Digital Transformation
In the past month, we discussed the pillars of the digital transformation—shifting our focus from technology to the behaviors that drive the digital transformation. I believe that the complete transformation is only possible if the right kind of organization is built, an organization that believes in the possible. To build these organizations, every organization needs to fully understand the meaning …
