Machines can be taught to identify patterns in historical data, but it takes a human skill to see and use non-obvious data to facilitate growth and create customer value.
Building a Smart City from the Ground Up
You could say digital transformation has been in a bit of a holding pattern—at least when it comes to building a smart city. Sure, we’ve mastered smart buildings—to the point that most of us can manage our home security, lighting, and temperature simply by tapping our smart phones. But when it comes to moving beyond the building or campus to …
Is Facebook done? No. Not yet anyway. But the social network is skating on very thin ice
Many of you have asked for my opinion on the Facebook and Cambridge Analytica data scandal and what it means for the future of Facebook so here it is: No company can survive very long without its customers’ (or users’) trust. Banks, insurance companies, retailers, hotels… it doesn’t matter: Lose your customers’ trust, and they will take their business elsewhere. …
