On a recent episode of my Future of Work Talk show, I interviewed my friend, Jill Christensen, best-selling author, international keynote speaker, and one of the leading experts in the world on the topic of employee engagement. I was initially drawn to Jill because we like, think about, write about, and speak about a lot of the same topics: The …
Unique Ways Businesses Recruit Top Talent
Top talent can be hard to come by these days, and the pool is only becoming more and more competitive. This makes it difficult not only for applicants eagerly seeking a job, but it can also make the hiring process more strenuous for companies. Every team wants the best of the best, and there are a number of unique methods …
Maybe HR Doesn’t Own Culture Change After All
At many companies, it’s common for the Human Resources department to think it owns culture change, and that may be true in many cases…but it turns out the HR team cannot succeed on its own. It needs help from the people who have the most impact on culture change at the company, and that’s the frontline managers. They’re often the …
10 Stats Linking Employee Experience with Customer Experience
I ran across an infographic in a Forbes article recently, exploring the 10 stats linking employee experience to customer experience. It really is a thing, you know—employee experience impacts customer experience, in more ways than you might realize. When companies focus on creating culture and providing a great employee experience, it affects every aspect of the business, including the customer …
