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Rise in Real-Time Engagement Evaluation

In Technology and Innovation by Eric VidalLeave a Comment

In today’s data-driven business environment, engagement evaluation tools traditionally reserved for measuring customer engagement are being applied to performance management systems, succession planning initiatives, and change management strategies. Employees want more feedback and companies are adapting tools already in use to give it to them. Companies are using real-time engagement evaluation to improve both the customer and employee experience. The …